Arganfarm Terms and Conditions of Use
Last updated on July 31st 2015
September 26th – Update: Shipping fees
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Arganfarm.com, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
1. Your www.arganfarm.com Account and Site.
If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Arganfarm.com may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Arganfarm.com liability. You must immediately notify Arganfarm.com of any unauthorized uses of your blog, your account or any other breaches of security. Arganfarm.com will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
2. Responsibility of Contributors.
If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
- the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
- if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
- you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
- the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
- the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
- the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
- your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
- your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own; and
- you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Arganfarm.com or otherwise.
By submitting Content to Arganfarm.com for inclusion on your Website, you grant Arganfarm.com a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Arganfarm.com will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, Arganfarm.com has the right (though not the obligation) to, in Arganfarm.com’s sole discretion (i) refuse or remove any content that, in Arganfarm.com’s reasonable opinion, violates any Arganfarm.com policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Arganfarm.com’s sole discretion. Arganfarm.com will have no obligation to provide a refund of any amounts previously paid.
3. Payments, Shipping & Fees
a. International Payments:
i. Credit Cards: We accept Visa, MasterCard, American Express, Discover & Diners Club;
Bank regulations require that the billing address of the order match the billing address associated with the payment credit card;
International orders are charged at the time the order is placed;
ii. Cryptocurrencies: At the moment, we only accept Bitcoin (BTC) & Monero (XMR).
b. Order(s) Cancellation(s):
i. Before shipping: The client may cancel any retail order in whole or in part within maximum 12 hours after placing it.;
Please note that in this case, the refund resulting credit card processing fees (9%) on the original payment will not be returned;
Important: For wholesale orders as well as their payments terms & conditions, our wholesale policies will apply.
ii. After shipping: Please refer to ‘§4: Returns & Replacements’ below.
Arganfarm.com offers international shipping via registered insured mail through different shipping companies, for clients to more than 200 countries & for flat rates of: Free shipping for up to 10 items per order & per address!
– $ 8.49 for cosmetic Argan oil,
– $ 12.90 for culinary Argan oil.
i. If you wish to order multiple items from us, they will be consolidated prior to shipping so you take advantage & pay only one time shipping for up to 10 items per order & per address;
ii. All packages will usually ship within 5-19 business days after the payment was processed, depending on the actual orders queue as all products are prepared upon order & we’ll notify you via email;
iii. The delivery times vary between 2-5 weeks, in rare cases even longer depending on order size, shipping company, country of destination as well as the destinations’ customs clearance procedure (in rare cases!). However, we’ll make sure to choose the best way for you at no further charges: the packages may come from one of our different logistic hubs in Morocco & Europe to smooth & speed-up the process so you can get your package as quick as possible;
iv. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Arganfarm.com is not responsible for any additional shipping/handling fees that may apply and reserves the right to charge the payment method originally used for costs we incur related to the return of the undeliverable packages to us;
v. Please note, that at this point in time, we only ship to street addresses & no PO Boxes.
We will ship only to the address you share with us while ordering on our website. If you desire to ship to a an address different than the one you entered during the checkout process on our website, please make sure to notify us via email before we ship the order.
For address changes after the parcel was dispatched, new shipping fees will apply.
d. Damaged Items:
i. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside your package while in transit, please contact the carrier immediately;
ii. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for a potential inspection by the carrier.
e. Loss Claims / Non-Received Goods Claims:
Shipments we dispatch worldwide are delivered within maximum 8 weeks after handing them to our shipping carrier partners.
Therefore, all claims for lost / non-received shipments must be submitted within maximum 90 days following the shipping date. Any claims after that won’t be accepted.
To initiate a claim on a lost / non-received package, send us a message with your order number via our contact page and one of our support agents will assist you further.
f. Customs & VAT:
International orders are generally subject to local import duties and taxes (VAT), which are at the discretion of your country’s tax regulations. Customs clearance at the destination country is the responsibility of the buyer. By placing an order at Arganfarm you agree to cover all customs fees, taxes, tariffs, duties, etc. that may be incurred from receiving your Arganfarm shipment. Arganfarm.com is not responsible for, nor can we offer, any specific advice regarding any customs and / or VAT related fees or any other fees that you may incur. For specific information, please consult with your local government import office and / or your local post office.
4. Returns & Replacements
After receiving our delivery, if -for any reason- you’re not completely satisfied about our product or if you change your mind, send us the package within 90 days back & we’ll promptly return your purchase price.
To Return a package to Arganfarm.com, follow these simple steps:
- Submit a return ticket via our contact page;
- We’ll process the request quickly & give you a proper RAN (Return Authorizations number) as well as the return address your shipment should go to;
- Simply re-carton the products you are returning along with any applicable free gifts, using the packaging materials that came with your online purchase & include:
– A copy of the original email order confirmation;
– The RAN on a sheet of paper inside the package;
- Please pack the contents carefully to avoid damage & retain a copy of the shipping receipt & tracking information;
- Your return will be processed & checked promptly upon arrival, we’ll prompt a refund on the initial payment credit card & we’ll notify you.
- Items are eligible for return & refund only if those aren’t substantially used. We offer you a fair marge of 10% of the products’ volume which allows you to test it several times before you decide whether it’s really right for you;
- Any FREE product or FREE gift must accompany the return to receive a refund to the payment method used on Arganfarm.com;
- Any item that originally shipped free to a client, will be credited the product price minus our incurred shipping cost (if any!);
- The original shipping fees (if any!) as well as the return shipping charges are not refunded, unless the return is due to an error from our side;
- If you return a product to Arganfarm.com, you will be the exporter from the destination country. Title & risk of loss transfer to us upon our receipt of the merchandise. We do not accept cash on delivery;
- Please allow 2 to 3 weeks for the refund to show up on your credit card.
If you have any further questions, please feel free to contact us.
5. Responsibility of Website Visitors
Arganfarm.com has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Arganfarm.com does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Arganfarm.com disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
6. Content Posted on Other Websites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.arganfarm.com links, and that link to www.arganfarm.com. Arganfarm.com does not have any control over those non-Arganfarm.com websites and webpages, and is not responsible for their contents or their use. By linking to a non-Arganfarm.com website or webpage, Arganfarm.com does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Arganfarm.com disclaims any responsibility for any harm resulting from your use of non-Arganfarm.com websites and webpages.
7. Copyright Infringement and DMCA Policy.
As Arganfarm.com asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.arganfarm.com violates your copyright, you are encouraged to notify Arganfarm.com in accordance with Arganfarm.com’s Digital Millennium Copyright Act (“DMCA”) Policy.. Arganfarm.com will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Arganfarm.com will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Arganfarm.com or others. In the case of such termination, Arganfarm.com will have no obligation to provide a refund of any amounts previously paid to Arganfarm.com.
8. Intellectual Property.
This Agreement does not transfer from Arganfarm.com to you any Arganfarm.com or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Arganfarm.com. Arganfarm.com, www.arganfarm.com, the www.arganfarm.com logo, and all other trademarks, service marks, graphics and logos used in connection with www.arganfarm.com, or the Website are trademarks or registered trademarks of Arganfarm.com or Arganfarm.com’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Arganfarm.com or third-party trademarks.
Arganfarm.com reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
Arganfarm.com reserves the right to display attribution links such as ‘Blog at www.arganfarm.com,’ theme author, and font attribution in your blog footer or toolbar.
11. Partner Products.
By activating a partner product (e.g. theme) from one of our partners, you agree to that partner’s terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
12. Domain Names.
If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers (“ICANN”), including their Registration Rights and Responsibilities at: www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm
Arganfarm.com reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Arganfarm.com may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Arganfarm.com may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your www.arganfarm.com account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Arganfarm.com if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Arganfarm.com’s notice to you thereof; provided that, Arganfarm.com can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
15. Disclaimer of Warranties.
The Website is provided “as is”. Arganfarm.com and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Arganfarm.com nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
16. Limitation of Liability.
In no event will Arganfarm.com, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Arganfarm.com under this agreement during the twelve (12) month period prior to the cause of action. Arganfarm.com shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
17. General Representation and Warranty.
You agree to indemnify and hold harmless Arganfarm.com, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
This Agreement constitutes the entire agreement between Arganfarm.com and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Arganfarm.com, or by the posting by Arganfarm.com of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Agadir City, Morocco, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Souss Massa, Drâa, Morocco. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Souss Massa, Drâa, Morocco, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Arganfarm.com may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.